Rentokil Service is very very poor

My appointment was initially changed due to the technician attending a funeral or some other excuse. Then the appointment day arrived: 1. The technician calls me from outside querying if it is safe for him to park his vehicle outside. This is South Africa and you have a job to do. Is it them my responsibility to ensure your vehicle is parked securely? 2. The technician asks for a bucket to fill water. Not prepared. 3. The technician asks for a ladder. Not prepared. 4. The technician asks me to open all my cupboards and pull out all my large appliances. He then went on to apply gel only to the cupboard hinges and no where else. Obviously leaving out the big appliances because they were not pulled out for him to reach. There are places he can see there is a mark from the previous gel treatment – but was totally ignored. 5. The spray bottle leaked all over my floors – I have 2 cats. He asked for a paper towel and wiped it up. I should have taken picture of the standing liquid on the bathroom floor but I was too upset about my cats and was concerned for their safety in the event they would walk on or ingest the liquid poison. When I questioned the technician about the bucket, ladder and the wet floors, he explained that he was not aware that the flat was occupied. He thought it was vacant. Please have a look at my request hen I logged it - It specifically says that there are 2 cats and fish on the property.

This has been my worst experience with Rentokil. And this treatment was not cheap. It cost R932.65 for this shocking service.

To add insult to injury, I called in to Complaints and spoke to Lucinda early on Monday, 28 March who was going to get her manager to call me. That call never came.

Is this how Rentokil treat customers?