Rentokil killing their own business

Dear Rentokil.<br> <br> First and foremost, it is strange to me that my wife had to pay for your services before you even send out your technician to deal with an issue at our residence. Is this because people are normally dissatisfied with the outcome so much so that they refuse payment? Or is the service just that bad that you really couldn't give a dam? If so, it's working, I would never pay R1000 again for your service, especially not in the current status qua.<br> <br> Secondly, why send us a technician that does not have his own torch? Is he not use to working in the dark? Is it not a tool of his trade? At that, he needs to use the head light that we have to wear on our heads with his sweat and pesticides on... are you going to refund that R240 it cost?<br> <br> We were surprised that when we asked that he is sure that the poison will not kill our dogs, he said he doesn't know... that is extremely comforting to know you invest so much training in people working with poison. I was happy to know he could phone his manager to get the right poison. What is your course of action if my dogs get ill or die?<br> <br> In this day and age with such a reputable company name, I am utterly shocked with this outcome.