Rentokil Ignored Services

During late 2020 our business sanitation services were due for renewal as per communication from Rentokil Intial. I had been dealing with a Sue Zeckert. Before proceeding with the renewal I wanted to enquire what our old contract included and what the "upgrades" for the renewed proposal would be. I requested this many times telephonically and a couple of times via email. The requested info was never sent. As a result, I sent an email on the 1st of February 2021 advising that if the requested info was not received by close of business on the 3rd of February 2021 that this email would serve as notice for termination of all services. Nevertheless the requested email or a response from Sue or her CC'd colleagues was never recieved. Thus far we have been billed for March and April when the services were to be canceled.