SE
Sonette E
1 reviews | Active since Oct 2021
23 Jul 2024, 15:25
Rentokil employee damage my car in parking area.
On Monday the 15th of July at around 14h30, I was at Jackal Creek Shopping mall. A Rentokil staff member parked in the parking bay next to my car and when she opened the car door, the door slammed into my passenger door. This left a scratch on my door. She mouthed the words "Sorry" to me and walked away. I was busy with an important call and couldn't interrupt the client. When my conversation ended I left a note on the car to contact me but nothing happened. I wrote a message on their website and received a call from their call centre. I gave the car registration etc but haven't heard from anyone since then. I wrote a couple of messages on their website again requesting feedback but no one responded.
Helpful (0)
Replies (2)0
Replies (2)Rentokil Initial's replyOfficial
23 Jul 2024, 15:32Good Day Sonette
Thank you for bringing this to our attention.
You will be receiving a call from one of our Customer Support Quality Coordinators in order to raise your concerns with the correct manager so we can deal with the issue accordingly, thanks.
Kind regards,
Sagren Govender
Customer Support Manager
Thank you for bringing this to our attention.
You will be receiving a call from one of our Customer Support Quality Coordinators in order to raise your concerns with the correct manager so we can deal with the issue accordingly, thanks.
Kind regards,
Sagren Govender
Customer Support Manager
Rentokil Initial's reply23 Jul 2024, 15:32
Official
Good Day Sonette
Thank you for bringing this to our attention.
You will be receiving a call from one of our Customer Support Quality Coordinators in order to raise your concerns with the correct manager so we can deal with the issue accordingly, thanks.
Kind regards,
Sagren Govender
Customer Support Manager
Thank you for bringing this to our attention.
You will be receiving a call from one of our Customer Support Quality Coordinators in order to raise your concerns with the correct manager so we can deal with the issue accordingly, thanks.
Kind regards,
Sagren Govender
Customer Support Manager
Rentokil Initial's replyOfficial
24 Jul 2024, 10:25Good Day Sonette
Please note your incident has been escalated to the relevant manager, they should make contact with you soon, thanks.
Kind regards,
Sagren Govender
Customer Support Manager
Please note your incident has been escalated to the relevant manager, they should make contact with you soon, thanks.
Kind regards,
Sagren Govender
Customer Support Manager
Rentokil Initial's reply24 Jul 2024, 10:25
Official
Good Day Sonette
Please note your incident has been escalated to the relevant manager, they should make contact with you soon, thanks.
Kind regards,
Sagren Govender
Customer Support Manager
Please note your incident has been escalated to the relevant manager, they should make contact with you soon, thanks.
Kind regards,
Sagren Govender
Customer Support Manager
