Poor customer service
<p>We own a restaurant in Claremont (Morituri Pizzeria & Ristorante) where prompt regular treatments are essential. Only after have WE have contacted THEM, and waiting over 2 hours fora response, are we eventually advised that the technicians scheduled to be on site for the 6 weekly visit is on leave. and the soonest they can send a replacement technician is an hour later. Scheduling services to be on time is constantly a major uphill battle. I can only conclude after multiple similar experiences with Rentokil in the past that the company does not care at all about customer service; all that seems to matter to them is that they are guaranteed an annuity income stream once one has signed a long term contract. Consistently poor, shocking customer service levels!</p>
Dear Mr Brummer
Thank you for raising your concerns regarding customer service, and the experience you have had with our CT branch.
I have been in touch with our Cape Town branch manager and have also raised the issue with his Regional manager, as you are quite right that both planning and customer service are an essential part of what we do.
We are currently investigating the planning procedures that enabled a technician to go on leave without a replacement being allocated o your site, and are putting in safeguards to ensure this does not happen again. Please accept our apologies for this mistake.
Kind regards,
Nathalie Leblond
Marketing Communication Manager
Dear Mr Brummer
Thank you for raising your concerns regarding customer service, and the experience you have had with our CT branch.
I have been in touch with our Cape Town branch manager and have also raised the issue with his Regional manager, as you are quite right that both planning and customer service are an essential part of what we do.
We are currently investigating the planning procedures that enabled a technician to go on leave without a replacement being allocated o your site, and are putting in safeguards to ensure this does not happen again. Please accept our apologies for this mistake.
Kind regards,
Nathalie Leblond
Marketing Communication Manager