1 reviews | Active since Nov 2016
Poor after service
<p>On the 12 Oct Rentokil provided a service. I was told that I will have a 5 year guarantee on the work completed and will receive a certificate validating the guarantee. I have followed up more then 3 times with Doriann Crichton and Lucinda Mauke. I have also sent a mail to Gugu P, who said she will get back to me. No response. </p> <p>I have logged a compliant online and received a call from a lady in CPT who said she will escalate my query.</p> <p>It has been 3 weeks and no one has kept me updated or bothered to contact me.</p> <p>I have fully paid for the service. WHAT IS THE ISSUE? WHY IS YOUR AFTERSERVICE SO POOR?</p> <p>I would like my certificate that I rightly derserve. </p>
Dear Ms Bhervia
Thank you for bringing this to our attention. As per our terms and conditions, we only issue a certificate once proof of payment has been received. I understand that the branch has not yet received this from you. and that Doriann has been in contact with you to advise that this is the case .
If you have indeed already sent this through to the branch or our debtors department, please just let me know the email address to which you emailed it , and I will follow up and ensure that your certificate is issued.
Kind regards
Nathalie Leblond
Marketing Communications Manager
Dear Ms Bhervia
Thank you for bringing this to our attention. As per our terms and conditions, we only issue a certificate once proof of payment has been received. I understand that the branch has not yet received this from you. and that Doriann has been in contact with you to advise that this is the case .
If you have indeed already sent this through to the branch or our debtors department, please just let me know the email address to which you emailed it , and I will follow up and ensure that your certificate is issued.
Kind regards
Nathalie Leblond
Marketing Communications Manager
I responded to her stating that I made the payment and did not hear from her again
I responded to her stating that I made the payment and did not hear from her again
I believe that our Branch manager has been in touch and that this is now resolved.
Our apologies for the delay.
I believe that our Branch manager has been in touch and that this is now resolved.
Our apologies for the delay.