KT
Kyle T

1 reviews | Active since May 2013

22 Mar 2016, 12:51

PATHETIC SERVICE AND INCOMPETANT STAFF

I sent an E-mail on your website where I was called back this morning from your CPT branch where I was given a telephonic quote of R800 and some change for fumigation for ****aroaches where I was told they will send me an invoice to make payment first which was not done. when I call back I speak to 5 people who say they have no clue who I spoke to and can not help. they then transferred me to another branch who also could not assist and transferred me back to CPT branch. When I requested speaking to management I first got transferred to 3 incorrect people and then back to reception who again I asked to speak to management and got transferred straight to a voicemail system. For a large well known company as you are I think your service is absolutely PATHETIC and I have never in my life experienced such poor, amateur and plain useless service from any company.

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Replies (1)
Rentokil Initial
Rentokil Initial's reply22 Mar 2016, 13:26
Official
Hello kylethomas,

Dear Mr Thomas

I am terribly sorry for what sounds like your very frustrating experience with our call centre. We will investigate to see what went wrong and firstly why you were not emailed your quote as promised, and secondly why no-one has a record of your call. One of our team will call you back before the end of the day.

Due to the holidays we do have some staff on leave in our call centre, however that should never be the excuse for poor response times. I can only apologise and assure you that this is not the level of service we aim to provide.

Kind regards,
Nathalie Leblond