KG
Kris-Ann Govender
1 reviews | Active since Mar 2023
29 Jan 2024, 16:27
Pathethic Service
The service of these people is disgusting, they do not value people and most of all do not value their customers. I have been asking for a quote for my house from last year and finally when the rep reaches my place today he does not even go inside but sends me a quote, just imagine he just randomly estimates an amount and send me a quote and by the way the same rep always came up with excuses as to why he could not come through and give me a quote.
Thuli Zama i think that you are an absolute gem and you are too good to be dealing with high rated customers like me daily because of other peoples ****.
As for the rest of the staff from Rentokill gosh url are pathethic.
Helpful (0)
Replies (4)0
Replies (4)
Rentokil Initial's replyOfficial
30 Jan 2024, 07:49Good Day Kris-Ann
Thank you for bringing this our attention.
You will be receiving a call from one of our Customer Support Quality Coordinators in order to raise your concerns with the correct manager so we can deal with the issue accordingly, thanks.
Kind regards,
Sagren Govender
Customer Support Manager
Thank you for bringing this our attention.
You will be receiving a call from one of our Customer Support Quality Coordinators in order to raise your concerns with the correct manager so we can deal with the issue accordingly, thanks.
Kind regards,
Sagren Govender
Customer Support Manager
Rentokil Initial's reply30 Jan 2024, 07:49
Official
Good Day Kris-Ann
Thank you for bringing this our attention.
You will be receiving a call from one of our Customer Support Quality Coordinators in order to raise your concerns with the correct manager so we can deal with the issue accordingly, thanks.
Kind regards,
Sagren Govender
Customer Support Manager
Thank you for bringing this our attention.
You will be receiving a call from one of our Customer Support Quality Coordinators in order to raise your concerns with the correct manager so we can deal with the issue accordingly, thanks.
Kind regards,
Sagren Govender
Customer Support Manager
Rentokil Initial's replyOfficial
30 Jan 2024, 09:23Good Day Kris-Ann
One of our advisors has been in contact with you in regards to your complaint, We have escalated the matter to our Sales Manager who will address your concern, should you feel your matter has not been addressed, please let us know, appreciated
Kind regards,
Sagren Govender
Customer Support Manager
One of our advisors has been in contact with you in regards to your complaint, We have escalated the matter to our Sales Manager who will address your concern, should you feel your matter has not been addressed, please let us know, appreciated
Kind regards,
Sagren Govender
Customer Support Manager
Rentokil Initial's reply30 Jan 2024, 09:23
Official
Good Day Kris-Ann
One of our advisors has been in contact with you in regards to your complaint, We have escalated the matter to our Sales Manager who will address your concern, should you feel your matter has not been addressed, please let us know, appreciated
Kind regards,
Sagren Govender
Customer Support Manager
One of our advisors has been in contact with you in regards to your complaint, We have escalated the matter to our Sales Manager who will address your concern, should you feel your matter has not been addressed, please let us know, appreciated
Kind regards,
Sagren Govender
Customer Support Manager
KG
Kris-Ann Govender's updateReviewer Update
31 Jan 2024, 16:44Yes the statement above is correct, however she was supposed to call me back and its the another business day with no response from your company.
I have also made a payment for my place in Durban Central and to date nobody has made arrangements for coming through and spraying the place.
Basically i was supposed to pay for 2 houses however your rep was late with the second invoice, which he decided to send me without checking the place.
Guys if you don't value my support, please refund me and i can take my small business elsewhere.
I have also made a payment for my place in Durban Central and to date nobody has made arrangements for coming through and spraying the place.
Basically i was supposed to pay for 2 houses however your rep was late with the second invoice, which he decided to send me without checking the place.
Guys if you don't value my support, please refund me and i can take my small business elsewhere.
KG
Kris-Ann Govender's update31 Jan 2024, 16:44
Reviewer Update
Yes the statement above is correct, however she was supposed to call me back and its the another business day with no response from your company.
I have also made a payment for my place in Durban Central and to date nobody has made arrangements for coming through and spraying the place.
Basically i was supposed to pay for 2 houses however your rep was late with the second invoice, which he decided to send me without checking the place.
Guys if you don't value my support, please refund me and i can take my small business elsewhere.
I have also made a payment for my place in Durban Central and to date nobody has made arrangements for coming through and spraying the place.
Basically i was supposed to pay for 2 houses however your rep was late with the second invoice, which he decided to send me without checking the place.
Guys if you don't value my support, please refund me and i can take my small business elsewhere.
Rentokil Initial's replyOfficial
01 Feb 2024, 09:02 Good Morning Kris-Ann
Please note this has been escalated to our RBM and he will give you a call in regards to your complaint, Your service will be arranged accordingly and the planner will be in contact with you, once again we apologise for the inconvenience caused, should you feel your matter has not been addressed, please let us know, appreciated
Kind regards,
Sagren Govender
Customer Support Manager
Please note this has been escalated to our RBM and he will give you a call in regards to your complaint, Your service will be arranged accordingly and the planner will be in contact with you, once again we apologise for the inconvenience caused, should you feel your matter has not been addressed, please let us know, appreciated
Kind regards,
Sagren Govender
Customer Support Manager
Rentokil Initial's reply01 Feb 2024, 09:02
Official
Good Morning Kris-Ann
Please note this has been escalated to our RBM and he will give you a call in regards to your complaint, Your service will be arranged accordingly and the planner will be in contact with you, once again we apologise for the inconvenience caused, should you feel your matter has not been addressed, please let us know, appreciated
Kind regards,
Sagren Govender
Customer Support Manager
Please note this has been escalated to our RBM and he will give you a call in regards to your complaint, Your service will be arranged accordingly and the planner will be in contact with you, once again we apologise for the inconvenience caused, should you feel your matter has not been addressed, please let us know, appreciated
Kind regards,
Sagren Govender
Customer Support Manager