RB
Robert B
1 reviews | Active since Aug 2011
12 Oct 2015, 20:12
Paid quote yet no service has been supp****
I requested a quite from Rentokill to treat termites on my lawn. They were very quick to send the quote. It literally took 5 minutes. But after paying the quote, I've not heard back from them. Almost two weeks now. I've mailed them, phoned them, only excuses. Service companies should not be allowed to request full payment upfront. It gives them no incentive to complete the job. I regret contacting them in the first place and will not refer anyone to them in the future.
Helpful (0)
Replies (1)0
Replies (1)
Rentokil Initial's replyOfficial
13 Oct 2015, 09:17Hello flashvc,
Dear Mr Botha
Thank you for alerting us to this failure to service, which is unacceptable and certainly not the Rentokil standard.
I believe you have already spoken to our Regional Business Manager who is investigating the situation and will rectify it for you soonest.
Please accept our sincere apologies for both the inconvenience and the poor response.
Kind regards
Nathalie Leblond
Marketing Communications Manager
Dear Mr Botha
Thank you for alerting us to this failure to service, which is unacceptable and certainly not the Rentokil standard.
I believe you have already spoken to our Regional Business Manager who is investigating the situation and will rectify it for you soonest.
Please accept our sincere apologies for both the inconvenience and the poor response.
Kind regards
Nathalie Leblond
Marketing Communications Manager
Rentokil Initial's reply13 Oct 2015, 09:17
Official
Hello flashvc,
Dear Mr Botha
Thank you for alerting us to this failure to service, which is unacceptable and certainly not the Rentokil standard.
I believe you have already spoken to our Regional Business Manager who is investigating the situation and will rectify it for you soonest.
Please accept our sincere apologies for both the inconvenience and the poor response.
Kind regards
Nathalie Leblond
Marketing Communications Manager
Dear Mr Botha
Thank you for alerting us to this failure to service, which is unacceptable and certainly not the Rentokil standard.
I believe you have already spoken to our Regional Business Manager who is investigating the situation and will rectify it for you soonest.
Please accept our sincere apologies for both the inconvenience and the poor response.
Kind regards
Nathalie Leblond
Marketing Communications Manager