JF
Juanita F
1 reviews | Active since Aug 2013
07 Dec 2015, 06:49
NO Service
After booking Rentokil for Pest Control service a week in advance, they did not pitch up and the excuse was that they went to the incorrect company. They did the same thing last year, and when the service was rescheduled they were 2 hours late. We have to vacate our office park in order for them to do the spray, and everybody went home early on Thursday when the spray was arranged for, and then they did not pitch up. The overall service received from Rentokil is pathetic to say the least and their excuses are always the same.
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Rentokil Initial's replyOfficial
07 Dec 2015, 09:32Hello juanitablue,
Dear Ms Fernandes
Thank you for bringing this lack of service delivery to our attention. This is certainly not the standard we aim to deliver to our customers.
I believe you have spoken to our Johannesburg Branch Manager and have agreed to allow Rentokil to perform a service for you to rectify the situation. Thank you for allowing us the opportunity to put this issue to rights.
Kind regards,
Nathalie Leblond
Marketing Communications Manager
Dear Ms Fernandes
Thank you for bringing this lack of service delivery to our attention. This is certainly not the standard we aim to deliver to our customers.
I believe you have spoken to our Johannesburg Branch Manager and have agreed to allow Rentokil to perform a service for you to rectify the situation. Thank you for allowing us the opportunity to put this issue to rights.
Kind regards,
Nathalie Leblond
Marketing Communications Manager
Best regards,
Rentokil Initial's reply07 Dec 2015, 09:32
Official
Hello juanitablue,
Dear Ms Fernandes
Thank you for bringing this lack of service delivery to our attention. This is certainly not the standard we aim to deliver to our customers.
I believe you have spoken to our Johannesburg Branch Manager and have agreed to allow Rentokil to perform a service for you to rectify the situation. Thank you for allowing us the opportunity to put this issue to rights.
Kind regards,
Nathalie Leblond
Marketing Communications Manager
Dear Ms Fernandes
Thank you for bringing this lack of service delivery to our attention. This is certainly not the standard we aim to deliver to our customers.
I believe you have spoken to our Johannesburg Branch Manager and have agreed to allow Rentokil to perform a service for you to rectify the situation. Thank you for allowing us the opportunity to put this issue to rights.
Kind regards,
Nathalie Leblond
Marketing Communications Manager
Best regards,