yL
yvette L
1 reviews | Active since Nov 2012
20 Apr 2022, 13:36
Keep Billing after cancellation
We have cancelled our services with Rentokil but still getting billed. We have asked them to credit the amount but to date no response. How does one do business with such service providers? Individuals are protected with consumer protection act, but what about businesses with businesses?
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Rentokil Initial's replyOfficial
21 Apr 2022, 10:11Dear Yvette
I believe our accounts team have been in contact to explain the termination and billing process. I sincerely hope that the team were able to provide clarity on the above situation.
You have acknowledged that the agreement will be termed effective from April, and your last invoice was for March - which was for a service that was completed.
We assure you that you not be invoiced further.
Kind regards
Nathalie Leblond
Marketing Communications Manager
I believe our accounts team have been in contact to explain the termination and billing process. I sincerely hope that the team were able to provide clarity on the above situation.
You have acknowledged that the agreement will be termed effective from April, and your last invoice was for March - which was for a service that was completed.
We assure you that you not be invoiced further.
Kind regards
Nathalie Leblond
Marketing Communications Manager
Best regards,
Rentokil Initial's reply21 Apr 2022, 10:11
Official
Dear Yvette
I believe our accounts team have been in contact to explain the termination and billing process. I sincerely hope that the team were able to provide clarity on the above situation.
You have acknowledged that the agreement will be termed effective from April, and your last invoice was for March - which was for a service that was completed.
We assure you that you not be invoiced further.
Kind regards
Nathalie Leblond
Marketing Communications Manager
I believe our accounts team have been in contact to explain the termination and billing process. I sincerely hope that the team were able to provide clarity on the above situation.
You have acknowledged that the agreement will be termed effective from April, and your last invoice was for March - which was for a service that was completed.
We assure you that you not be invoiced further.
Kind regards
Nathalie Leblond
Marketing Communications Manager
Best regards,