Huge effort to spend money for really bad service.

I arranged a site visit at my house on the 15th March, the quote came through quickly and then we arranged to go ahead and were told to make payment upfront before getting a booking (which seems like a very strange practise).. Payment was made on the 30th March, 9 days later someone phones me to arrange our booking for next week Thursday (14th April), 2 weeks after we have made payment! Getting hold of the sales person Johannes is impossible, he promises to get back to you right away but never does. Then tried I escalated to the service manger by leaving him an urgent message, but no response. I have also tried calling Terence on his cell phone and land line - again never available. It seems no one is interested in actually helping me to rid my house of termites - which is the opposite of what your website says you do.<br> <br> Please explain how your company considers this as acceptable service? It seems very clear that your company does not have a want or need to provide acceptable service and I would prefer to get my money back and not have to put myself through the pain of dealing with your brand ever again.