FA
Florina A
1 reviews | Active since Jan 2019
22 Jan 2020, 10:40
Horrible service delivery
We have a contract with Rentokil for monthly fumigation at our company but your services are **********. Poor communication and overall just don't care attitude. We've been trying to get someone to come and fumigate our offices and although we were told they'd be here yesterday. No one showed. No one returning our calls or messages. Used email, telephone and your whatsapp but no joy. I am going to cancel our business as this has happened multiple times and I'm not going to pay for such horrible service.
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Rentokil Initial's replyOfficial
22 Jan 2020, 14:03Dear Florina
I'm so sorry that you have struggled to get in contact with us, and that the service was not performed on the date that had been arranged.
I have escalated this issue to our regional manager to investigate where things went wrong, and our team has been in contact with you to reschedule for tomorrow.
I hope that when the service is performed tomorrow we will be able to change your mind regarding your desire to terminate your services with Rentokil.
Kind regards,
Nathalie Leblond
Marketing Communications Manager
I'm so sorry that you have struggled to get in contact with us, and that the service was not performed on the date that had been arranged.
I have escalated this issue to our regional manager to investigate where things went wrong, and our team has been in contact with you to reschedule for tomorrow.
I hope that when the service is performed tomorrow we will be able to change your mind regarding your desire to terminate your services with Rentokil.
Kind regards,
Nathalie Leblond
Marketing Communications Manager
Rentokil Initial's reply22 Jan 2020, 14:03
Official
Dear Florina
I'm so sorry that you have struggled to get in contact with us, and that the service was not performed on the date that had been arranged.
I have escalated this issue to our regional manager to investigate where things went wrong, and our team has been in contact with you to reschedule for tomorrow.
I hope that when the service is performed tomorrow we will be able to change your mind regarding your desire to terminate your services with Rentokil.
Kind regards,
Nathalie Leblond
Marketing Communications Manager
I'm so sorry that you have struggled to get in contact with us, and that the service was not performed on the date that had been arranged.
I have escalated this issue to our regional manager to investigate where things went wrong, and our team has been in contact with you to reschedule for tomorrow.
I hope that when the service is performed tomorrow we will be able to change your mind regarding your desire to terminate your services with Rentokil.
Kind regards,
Nathalie Leblond
Marketing Communications Manager