1 reviews | Active since Dec 2016

22 Dec 2016, 13:20

Harassed for an account cancelled 9 months ago

<p>My wife and I purchased a coffee shop in Brackenfell and I approached Rentokil-Initial who then sent me Lee Ann Dollie to consult with me.</p> <p> </p> <p>I signed an agreement in January 2016 and by May 2016 we had sold the business and informed Lee Ann accordingly.</p> <p> </p> <p>She came out to the coffee shop and cancelled my agreement and took the new owners signed agreement which came into effect from 1 June 2016.</p> <p> </p> <p>The last two weeks I am being called by Jenny from accounts department stating that I am liable for the account as it is in arrears!</p> <p>I am being harassed for the new owner's account wich is in arrears???</p> <p> </p> <p>Please get your act together as even during the time of the agreement (Jan'16 - May'16) I was constantly phoned by Jenny stating that my account was in arrears which it never was and eventually an apology was given to me. The records of my payments speak for themselves and it seems that Rentokil-Initial accounts department needs a serious overhaul.</p> <p> </p> <p>Please sort out this issue immediately and stop making your problems mine!</p> <p> </p> <p> </p> <p> </p>

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Replies (1)
Rentokil Initial
Rentokil Initial's reply03 Jan 2017, 14:27
Official

Dear Mr ****

Please accept our sincere apologies for the inconvenience and irritation that this situation has caused you.

We have done some investigation on this side and have found that a number of intra-departmental procedures were not been followed, meaning that your contract and account were not cancelled correctly.

Our accounts receivable manager is working to rectify this as quickly as possible, and we will be in touch to let you know when it has been resolved successfully.

Kind regards

Nathalie Leblond

Marketing communications manager