KR
Kristen R
1 reviews | Active since Apr 2019
18 Apr 2019, 09:51
Extremely unprofessional and poor service
We contacted Rentokil due to a roach problem. They were immediately responsive and within a week we had a team at our home. After charging exorbitant fees, we were assured it is normal to see the roaches even a week after treatment. Since then our emails and calls go unanswered. We were promised a follow up service within two weeks of the initial service, and more than a month has passed and now our problem has gotten worse. We have a pregnant woman, a toddler and pets that are being exposed to this issue. After sales and customer service is appalling and unacceptable!!! I have never encountered such unprofessional and poor service.
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Rentokil Initial's replyOfficial
18 Apr 2019, 12:10Dear Mrs Reddy
Thank you for allowing Rentokil the opportunity to do your follow-up services.
Our branch manager has been in contact with you and the services are booked for the 24th April and the 6th May.
Our sincere apologies that these follow-ups were not done when they should have been. We are looking at how this fell through the cracks, and how we can improve our internal systems to ensure that it doesn't happen again.
Kind regards,
Nathalie Leblond
Marketing Communications Manager
Thank you for allowing Rentokil the opportunity to do your follow-up services.
Our branch manager has been in contact with you and the services are booked for the 24th April and the 6th May.
Our sincere apologies that these follow-ups were not done when they should have been. We are looking at how this fell through the cracks, and how we can improve our internal systems to ensure that it doesn't happen again.
Kind regards,
Nathalie Leblond
Marketing Communications Manager
Rentokil Initial's reply18 Apr 2019, 12:10
Official
Dear Mrs Reddy
Thank you for allowing Rentokil the opportunity to do your follow-up services.
Our branch manager has been in contact with you and the services are booked for the 24th April and the 6th May.
Our sincere apologies that these follow-ups were not done when they should have been. We are looking at how this fell through the cracks, and how we can improve our internal systems to ensure that it doesn't happen again.
Kind regards,
Nathalie Leblond
Marketing Communications Manager
Thank you for allowing Rentokil the opportunity to do your follow-up services.
Our branch manager has been in contact with you and the services are booked for the 24th April and the 6th May.
Our sincere apologies that these follow-ups were not done when they should have been. We are looking at how this fell through the cracks, and how we can improve our internal systems to ensure that it doesn't happen again.
Kind regards,
Nathalie Leblond
Marketing Communications Manager