SN
Sisanda N
1 reviews | Active since Jul 2011
04 Mar 2024, 10:12
Extremely unprofessional
Extremely unprofessional!!! They set up a date and time for appointment and kept calling every hour to change the time. They don’t have any business etiquette whatsoever. They keep telling me the technician didn’t have stock. How is that MY problem??? I paid for the service and they set a date and time that they failed to meet.
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Replies (2)0
Replies (2)
Rentokil Initial's replyOfficial
04 Mar 2024, 10:32 Good Day Sisanda
Thank you for bringing this our attention.
You will be receiving a call from one of our Customer Support Quality Coordinators in order to raise your concerns with the correct manager so we can deal with the issue accordingly, thanks.
Kind regards,
Sagren Govender
Customer Support Manager
Thank you for bringing this our attention.
You will be receiving a call from one of our Customer Support Quality Coordinators in order to raise your concerns with the correct manager so we can deal with the issue accordingly, thanks.
Kind regards,
Sagren Govender
Customer Support Manager
Rentokil Initial's reply04 Mar 2024, 10:32
Official
Good Day Sisanda
Thank you for bringing this our attention.
You will be receiving a call from one of our Customer Support Quality Coordinators in order to raise your concerns with the correct manager so we can deal with the issue accordingly, thanks.
Kind regards,
Sagren Govender
Customer Support Manager
Thank you for bringing this our attention.
You will be receiving a call from one of our Customer Support Quality Coordinators in order to raise your concerns with the correct manager so we can deal with the issue accordingly, thanks.
Kind regards,
Sagren Govender
Customer Support Manager
Rentokil Initial's replyOfficial
04 Mar 2024, 14:04Good Day Sisanda
Thank you for bringing this our attention.
We have escalated the matter to our Branch Manager who has been in contact with you, should you feel your matter has not been addressed, please let us know, appreciated
Kind regards,
Sagren Govender
Customer Support Manager
Thank you for bringing this our attention.
We have escalated the matter to our Branch Manager who has been in contact with you, should you feel your matter has not been addressed, please let us know, appreciated
Kind regards,
Sagren Govender
Customer Support Manager
Rentokil Initial's reply04 Mar 2024, 14:04
Official
Good Day Sisanda
Thank you for bringing this our attention.
We have escalated the matter to our Branch Manager who has been in contact with you, should you feel your matter has not been addressed, please let us know, appreciated
Kind regards,
Sagren Govender
Customer Support Manager
Thank you for bringing this our attention.
We have escalated the matter to our Branch Manager who has been in contact with you, should you feel your matter has not been addressed, please let us know, appreciated
Kind regards,
Sagren Govender
Customer Support Manager