Exspensive, slow, rude

<p>I rang on behalf of my elderly grandmother who had a fly/ant investation. I rang on a Friday afternoon and after quoting a price of £196 they then told me that she would recieve a phone call by Monday....leaving her with these pests (which I heard can carry all sorts of things) for a further 3 days before they even arrange a call out. They did call back about an hour later and said they would be able to come out Tuesday. But in the mean time I had found a local company to call out the following morning for half the price. after I explained, the man on the phone proceeded to tell me that I would have to ring the call centre back (I can only assume is not free) to cancel the booking. When I did the lady I spoke to had a very rude manner, but she told me that the booking had been cancelled and the card would be refunded. "Refunded?" I can not believe they took payment for a job before they had even come out to inspect it. I will never consider using rentokil again and I will make sure I warn off anybody else who does.</p>