RD
Ron D
1 reviews | Active since Nov 2020
08 Feb 2022, 12:23
Expensive and Dismissive
Rentokil PE quoted R3000 to fix a rat problem. We are helping a recently widowed friend who has 3 disabled children. In getting 3 check quotes the prices were all under R1000. One has provided a quick and effective service. On asking Rentokil why they quoted so much they said it is because they are a reputable company with branches all over the shop. So you must pay more for reliable service. There was no offer to amend their quote. Really?!! Just to put salt into the wound the company has a system where they withdraw the quote after a period of time. Just so you feel really welcome! We are NOT IMPRESSED and will not recommend Rentokil.
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Replies (2)
Rentokil Initial's replyOfficial
08 Feb 2022, 15:01Dear Mr Dell
Thank you for letting us know that you were not happy with the quote you received, or the service of our quoting agent. We have given feedback to the colleague's manager regarding their tone, and the lack of adequate explanation in terms of what our quote actually entails (for example, the metal bait stations which which are pet-proof and child-proof, but unfortunately more expensive than their plastic counterparts).
Our PE branch manager has also given you a call to apologise.
I hope you will reconsider using our services in the future.
Kind regards
Nathalie
Thank you for letting us know that you were not happy with the quote you received, or the service of our quoting agent. We have given feedback to the colleague's manager regarding their tone, and the lack of adequate explanation in terms of what our quote actually entails (for example, the metal bait stations which which are pet-proof and child-proof, but unfortunately more expensive than their plastic counterparts).
Our PE branch manager has also given you a call to apologise.
I hope you will reconsider using our services in the future.
Kind regards
Nathalie
Rentokil Initial's reply08 Feb 2022, 15:01
Official
Dear Mr Dell
Thank you for letting us know that you were not happy with the quote you received, or the service of our quoting agent. We have given feedback to the colleague's manager regarding their tone, and the lack of adequate explanation in terms of what our quote actually entails (for example, the metal bait stations which which are pet-proof and child-proof, but unfortunately more expensive than their plastic counterparts).
Our PE branch manager has also given you a call to apologise.
I hope you will reconsider using our services in the future.
Kind regards
Nathalie
Thank you for letting us know that you were not happy with the quote you received, or the service of our quoting agent. We have given feedback to the colleague's manager regarding their tone, and the lack of adequate explanation in terms of what our quote actually entails (for example, the metal bait stations which which are pet-proof and child-proof, but unfortunately more expensive than their plastic counterparts).
Our PE branch manager has also given you a call to apologise.
I hope you will reconsider using our services in the future.
Kind regards
Nathalie
RD
Ron D's updateReviewer Update
08 Feb 2022, 17:48Thank you for the call and the thorough explanation.
RD
Ron D's update08 Feb 2022, 17:48
Reviewer Update
Thank you for the call and the thorough explanation.