1 reviews | Active since Feb 2012
Exceptionally Poor Service Principles
<p>The company has failed to complete our full service for over 3 weeks now. They arrive late, miss appointments and don't follow up. Till today (1 week later) we have received no feedback after we (the client) had to continuously call back to find out when the job would be completed. The attitude of the telephonic staff is so disrespectful and dismissive. They treat one as if our business does not matter and they are doing us a favour.</p> <p>We have used Rentokil for the past 3 years and on each occasion the service seems to decline, reaching a pinnacle on this last interaction. We are definitely not going to subject ourselves to this lack of respect anymore. I would like my service to be completed (for which I already paid!!!).</p>
Dear Ms Naidoo
Thank you for bringing this service failure to our attention. We have made contact with your husband and have arranged for the outside treatment to be completed at a time convenient to you.
We are also looking into the manner in which this matter was handled by our colleagues. We take customer service very seriously, and I'm deeply disappointed to hear that certain colleagues were dismissive.
Kind regards,
Nathalie Leblond
Marketing Communications Manager
Best regards,
Dear Ms Naidoo
Thank you for bringing this service failure to our attention. We have made contact with your husband and have arranged for the outside treatment to be completed at a time convenient to you.
We are also looking into the manner in which this matter was handled by our colleagues. We take customer service very seriously, and I'm deeply disappointed to hear that certain colleagues were dismissive.
Kind regards,
Nathalie Leblond
Marketing Communications Manager
Best regards,