K
Kumeren
1 reviews | Active since Dec 2023
29 Jan 2025, 08:50
DON'T Rentokil
On 14 January 2025, Rentokil came out to spray for flies. The tech sprayed around the garden and the house. There was unfortunately no impact. When I informed the service manager, she sent the tech again for the follow up on 21 Janurary. Even after the follow up, there was no difference. I then wrote back to inform of my dissatisfaction on 22 January. I have not heard back since.
I went further to get onto the website and write my complaint there. Even that did not help as no one got back to me.
Rentokil charge an absolute premium and delivered nothing. The poor customer experience also shows here by the poor reviews.
Helpful (0)
Replies (6)0
Replies (6)
Rentokil Initial's replyOfficial
29 Jan 2025, 08:59Good Day Kumeren
Thank you for bringing this to our attention.
You will receive a call from one of our Customer Support Quality Coordinators to raise your concerns with the correct manager so we can deal with the issue accordingly. Thanks.
Kind regards,
Sagren Govender
Customer Support Manager
Thank you for bringing this to our attention.
You will receive a call from one of our Customer Support Quality Coordinators to raise your concerns with the correct manager so we can deal with the issue accordingly. Thanks.
Kind regards,
Sagren Govender
Customer Support Manager
Best regards,
Rentokil Initial's reply29 Jan 2025, 08:59
Official
Good Day Kumeren
Thank you for bringing this to our attention.
You will receive a call from one of our Customer Support Quality Coordinators to raise your concerns with the correct manager so we can deal with the issue accordingly. Thanks.
Kind regards,
Sagren Govender
Customer Support Manager
Thank you for bringing this to our attention.
You will receive a call from one of our Customer Support Quality Coordinators to raise your concerns with the correct manager so we can deal with the issue accordingly. Thanks.
Kind regards,
Sagren Govender
Customer Support Manager
Best regards,
K
Kumeren's updateReviewer Update
10 Feb 2025, 11:20Hi Sagren,
Ater the team came out to re-spray, the effectivness lasted 2 days. I'm really not happy with the product.
Ater the team came out to re-spray, the effectivness lasted 2 days. I'm really not happy with the product.
K
Kumeren's update10 Feb 2025, 11:20
Reviewer Update
Hi Sagren,
Ater the team came out to re-spray, the effectivness lasted 2 days. I'm really not happy with the product.
Ater the team came out to re-spray, the effectivness lasted 2 days. I'm really not happy with the product.
Rentokil Initial's replyOfficial
10 Feb 2025, 11:32 Good Day Kumeren
Thank you for letting me know.
You will receive a call from one of our Customer Support Quality Coordinators to raise your concerns with the correct manager so we can deal with the issue accordingly. Apologies for the inconvenience, Thanks.
Kind regards,
Sagren Govender
Customer Support Manager
Thank you for letting me know.
You will receive a call from one of our Customer Support Quality Coordinators to raise your concerns with the correct manager so we can deal with the issue accordingly. Apologies for the inconvenience, Thanks.
Kind regards,
Sagren Govender
Customer Support Manager
Best regards,
Rentokil Initial's reply10 Feb 2025, 11:32
Official
Good Day Kumeren
Thank you for letting me know.
You will receive a call from one of our Customer Support Quality Coordinators to raise your concerns with the correct manager so we can deal with the issue accordingly. Apologies for the inconvenience, Thanks.
Kind regards,
Sagren Govender
Customer Support Manager
Thank you for letting me know.
You will receive a call from one of our Customer Support Quality Coordinators to raise your concerns with the correct manager so we can deal with the issue accordingly. Apologies for the inconvenience, Thanks.
Kind regards,
Sagren Govender
Customer Support Manager
Best regards,
K
Kumeren's updateReviewer Update
19 Feb 2025, 09:24Hi Sagren,
No one has contacted me as yet...
This is becoming more and more frustrating.
No one has contacted me as yet...
This is becoming more and more frustrating.
K
Kumeren's update19 Feb 2025, 09:24
Reviewer Update
Hi Sagren,
No one has contacted me as yet...
This is becoming more and more frustrating.
No one has contacted me as yet...
This is becoming more and more frustrating.
K
Kumeren's updateReviewer Update
19 Feb 2025, 09:42 Hi Sagren,
No one has contacted me as yet...
This is becoming more and more frustrating.
No one has contacted me as yet...
This is becoming more and more frustrating.
K
Kumeren's update19 Feb 2025, 09:42
Reviewer Update
Hi Sagren,
No one has contacted me as yet...
This is becoming more and more frustrating.
No one has contacted me as yet...
This is becoming more and more frustrating.
Rentokil Initial's replyOfficial
19 Feb 2025, 11:10Good Day Kumeren
Thank you for letting me know.
You will receive a call from one of our Customer Support Quality Coordinators to raise your concerns with the correct manager so we can deal with the issue accordingly. Apologies for the inconvenience, Thanks.
Kind regards,
Sagren Govender
Customer Support Manager
Thank you for letting me know.
You will receive a call from one of our Customer Support Quality Coordinators to raise your concerns with the correct manager so we can deal with the issue accordingly. Apologies for the inconvenience, Thanks.
Kind regards,
Sagren Govender
Customer Support Manager
Best regards,
Rentokil Initial's reply19 Feb 2025, 11:10
Official
Good Day Kumeren
Thank you for letting me know.
You will receive a call from one of our Customer Support Quality Coordinators to raise your concerns with the correct manager so we can deal with the issue accordingly. Apologies for the inconvenience, Thanks.
Kind regards,
Sagren Govender
Customer Support Manager
Thank you for letting me know.
You will receive a call from one of our Customer Support Quality Coordinators to raise your concerns with the correct manager so we can deal with the issue accordingly. Apologies for the inconvenience, Thanks.
Kind regards,
Sagren Govender
Customer Support Manager
Best regards,