JB
Judy B
1 reviews | Active since Jun 2010
25 Sept 2025, 20:20
Despicable
I filled in their online form saying I had an urgent termite problem. No response I then called them. They said my PE branch would contact me same day. They didn't. I called the HO again and they said they'd message PE and get an answer. Nothing. In the meantime I'm sitting with a huge termite problem and this company doesn't care. Unacceptable.South Africa doesnt give a **** about its peoole.
Helpful (0)
Replies (2)0
Replies (2)
Rentokil Initial's replyOfficial
26 Sept 2025, 07:39Good Day Judy Bush
Thank you for bringing this to our attention.
You will receive a call from one of our Customer Support Quality Coordinators to raise your concerns with the correct manager so we can deal with the issue accordingly.
Thanks.
Kind regards,
Sagren Govender
Customer Support Manager
Thank you for bringing this to our attention.
You will receive a call from one of our Customer Support Quality Coordinators to raise your concerns with the correct manager so we can deal with the issue accordingly.
Thanks.
Kind regards,
Sagren Govender
Customer Support Manager
Rentokil Initial's reply26 Sept 2025, 07:39
Official
Good Day Judy Bush
Thank you for bringing this to our attention.
You will receive a call from one of our Customer Support Quality Coordinators to raise your concerns with the correct manager so we can deal with the issue accordingly.
Thanks.
Kind regards,
Sagren Govender
Customer Support Manager
Thank you for bringing this to our attention.
You will receive a call from one of our Customer Support Quality Coordinators to raise your concerns with the correct manager so we can deal with the issue accordingly.
Thanks.
Kind regards,
Sagren Govender
Customer Support Manager
Rentokil Initial's replyOfficial
26 Sept 2025, 13:37Good Day Judy
I have spoken to my colleague, who advised that they have been in contact with you and have assisted you as per your request. Should you require any further assistance, please contact me directly. Thanks
I have spoken to my colleague, who advised that they have been in contact with you and have assisted you as per your request. Should you require any further assistance, please contact me directly. Thanks
Rentokil Initial's reply26 Sept 2025, 13:37
Official
Good Day Judy
I have spoken to my colleague, who advised that they have been in contact with you and have assisted you as per your request. Should you require any further assistance, please contact me directly. Thanks
I have spoken to my colleague, who advised that they have been in contact with you and have assisted you as per your request. Should you require any further assistance, please contact me directly. Thanks