Complaint on damaged bathtub and shower screen 16 April 2021

Hi there, Jason Gossman fron Rentokil Initial Stigant Road in Claremont, Cape Town came to my residence to do an inspection today, 23 April 2021 at 11:15 am. He took pictures of the damage done and said he would compile a report which would be sent to the branch manager Gillian before end of business, 23 April 2021. I'm yet to receive this email.i want to know the progress of this matter and I need to recover the cost I have incurred to replace my leaking bathtub and broken shower screen. I have the invoices of everything that has to be replaced and need further assistance on this matter.