YN
Yolanda N
1 reviews | Active since Apr 2021
01 May 2021, 11:23
Complaint on broken bathtub and showerscreen 16 April 2021
Hi there,
Yesterday 30 April 2021, Gillian Caswell frkm Rentokil Initial Stigant Road in Claremont, Cape Town sent me an invoice for the money for the service that I paid for and which will be credited into my account. I'm yet to receive this money and do not know the turnaround time for the money to reflect in my account. My bank account doesn't appear on the said invoice either. I've email them this morning informing them that the funds have not been credited and the account that appears on the invoice is not mine. Kindly assist further.
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Rentokil Initial's replyOfficial
03 May 2021, 15:00Hello Yolanda
The refund will take a few days to reflect in your account due to the fact that the credit note was raised on Friday and Saturday was a public holiday.
Gillian has made contact with you to confirm the bank account details that we have on record, as we are using the same account that you originally paid us from.
You have Gillian's number and we would appreciate it if you could communicate with her directly should there be any further questions.
The refund will take a few days to reflect in your account due to the fact that the credit note was raised on Friday and Saturday was a public holiday.
Gillian has made contact with you to confirm the bank account details that we have on record, as we are using the same account that you originally paid us from.
You have Gillian's number and we would appreciate it if you could communicate with her directly should there be any further questions.
Rentokil Initial's reply03 May 2021, 15:00
Official
Hello Yolanda
The refund will take a few days to reflect in your account due to the fact that the credit note was raised on Friday and Saturday was a public holiday.
Gillian has made contact with you to confirm the bank account details that we have on record, as we are using the same account that you originally paid us from.
You have Gillian's number and we would appreciate it if you could communicate with her directly should there be any further questions.
The refund will take a few days to reflect in your account due to the fact that the credit note was raised on Friday and Saturday was a public holiday.
Gillian has made contact with you to confirm the bank account details that we have on record, as we are using the same account that you originally paid us from.
You have Gillian's number and we would appreciate it if you could communicate with her directly should there be any further questions.