Appalling Service (and I'm not alone in my opinion)

I received absolutely appalling service from Rentokil Pest Control! Paid them in advance for a call-out (290310) as their terms dictate this, technician gets to our house and says he’s too big to get into our ceiling to remove a dead rodent and leaves, next day another technician comes and says the same thing, spends 5 minutes pondering around then leaves without doing anything and I mean this literally. I have been calling them for 4 days none of the agents are able to assist and have to put every call through to someone else unfortunately the call is either cut or no one answers the call, some agents take your details and promise to get a manager to return your call which never happens, all the while our home is uninhabitable because of the horrible smell.

I wish I had done some research beforehand as it seems I am not the only one that has had this experience, Hellopeter is littered with exactly the same ratings as is the company’s Google account, a marketing consultant replies to each query as if this is the first time its happened, why not work on your management team rather than have marketing clean up your poorly managed business!

Do your homework people there are a lot of companies out there in this industry that have good ratings and offer great service Rentokil are not one of them!