1 reviews | Active since Jul 2011
Accounts department not acknowledging receipt of payment and sending outstanding amount invoices.
Buyer beware. Do not do business with this company. Their internal sales and accounts department are beyond ***********. I had serious issues with one of their sales people in the past, which I was assured by his sales manager, Judy Ferreira, that the issue was dealt with. But I am now being harassed for an "unsettled" amount THAT I HAVE ALREADY PAID IN FULL, in APRIL. I have sent numerous emails, with proofs of payments attached, to their credit controller, Ms. Faiza Adams, to try and remedy this, with absolutely no response. I have also lodged complaints about this to Judy Ferreira, with no response. I have sent many multiple copies of our proofs of payments to both of these people, with no response.
If you do decide to do business with them, make sure to contact a lawyer and the National Consumer Commission, as that what we will now have to do.
I'm really sorry to hear that you have had such a frustrating experience with our accounts department.
I have escalated your concern to our head of Accounts who will be in touch with you in due course.
Kind regards
Nathalie Leblond
Marketing Communications Manager
I'm really sorry to hear that you have had such a frustrating experience with our accounts department.
I have escalated your concern to our head of Accounts who will be in touch with you in due course.
Kind regards
Nathalie Leblond
Marketing Communications Manager
