2 Months not getting back to us with quotes

We approached Rentokill for quote. they sent Lee-Ann Dollie out on the 3rd of December. She said that she will send us a quote but will only be able to do the job from 11 Jan 2016. We have been trying to contact her from the 11th of January, but we have since today received no feedback. When I call the call centre, they said they will arrange someone again, but I cannot take another day off from work for someone to come and do what should have already been done. When trying to speak to her manager Sadiq, I get cut off every time. No one seems willing to take responsibility or be interested in taking on new business. Weak service and would not recommend this company to anyone.