You'd think Bidvest Bank's Reporting Mandate department would know what they're doing, right? Wrong.

I have been receiving funds from my most important client out of the country for approximately a year. I signed a reporting mandate in 2023. I signed another one for the same company is 2024. Bidvest Bank claims they don't have it and have never heard of my client. When I ask for copies of the mandates which I have signed this year, I received a document that only had my name, id, and contact information. It had nothing on it telling me the name of my client. Useless. Why has Bidvest lost my 2024 signed reporting mandate for this client? Why do they instead have mandates for companies from whom I don't receive funds? Why can't they look at the reporting mandates I signed in 2023? I have been trying to sort this out for 2 weeks now. Why doesn't the copy of the reporting mandate I asked for have my client's name on it? How can Bidvest be this useless? This is wasting my time, and causing problems with my clients. Who runs the Reporting Mandate department? I'm tired of dealing with useless minions who expect me to sort out their messes.