YOU GUYS ARE A PROPER JOKE!!!

I PHONED LAST WEEK TO ORDER A REPLACEMENT CARD ON MY ACCOUNT, IT WAS BILLED AND PROMISED DELIVERY TODAY, MONDAY THE 2ND OF NOVEMBER, THE COURIER COMPANY PHONED ME TO LET ME KNOW THEY WILL DELIVER IT TODAY SO I PUSHED ALL MY MEETINGS AND APPOINTMENTS TO TUESDAY, ITS 3:30 NOW AS I WRITE THIS AND NO ONE HAS HAD THE DECENCY TO PHONE TO LET ME KNOW WHATS GOING ON, SOME LADY PHONED AT ABOUT 1 OCLOCK TO FIND OUT IF ITS BEEN DELIVERED WHEN I TOLD HER I HAVENT HEARD FROM THEM SHE SAID SHE WAS GOING TO PHONE BACK, I CALLED THE NUMBER ON THE SMS ONLY TO BE MET BY SOME RUDE LADY BY NAME NHANHLA FROM THE COURIER SERVICE, TELLING ME THE DELIVERY GUY CAME AND CLIENT WASNT AVAILABLE SO HE TOOK A PHOTO OF THE PLACE, MY PROBLEM IS IF YOU ARE DELIVERING, DONT YOU PHONE THE PERSON? YOU DONT PHONE AND NEXT YOU TELL ME YOU TOOK A PICTURE, DO YOU KNOW HOW SILLY AND STUPID THAT SOUNDS?? NOW I PHONE THE BANK AND AM MET BY ANOTHER DANIEL LADY, AFTER GIVING HER MY CARD NUMBER SHE ALSO ASKED ANOTHER STUPID QUESTION \WHERE DID YOU GET THIS CARD FROM"I WAS TEMPTED TO TELL HER I STOLE IT"