Worst of the worst Bank!

Bidvest Bank,

@ 22:35 I called into your call centre to get a R1175 debit sent back to my account. YOUR AGENT WAS TELLING ME THAT DEBITS CANNOT BE REVERSED AND THAT I SHOULD FILL IN A FORM TO GET MY MONEY BACK!! I do not have any debit orders on my account and NEVER AGREED TO ANY DEBIT ORDER DEDUCTIONS ON MY ACCOUNT.

Your agent had the audacity to tell me that there is no manager to escalate my call to, and she transfered my call to another line, where I had to listen to voice prompts, and disconnected my call!!!!!!!!!!!!!!!!!!!! I ALSO WORK IN THE CUSTOMER SERVICE INDUSTRY AND IF ONE OF MY AGENTS DID THAT TO A CUSTOMER ON TELECOMS, IT CALLS FOR AN IMMEDIATE DISMISSAL FOR TREATING CLIENTS UNFAIRLY!!!!!!

I want my money back in my account AND I WILL NOT COMPLETE A FORM!! Other banks reverse telephonic inquiries when a client calls in, I refuse to accept that bidvest cannot do it.

I need answers now! And please advise what steps you will follow towards your agent.

Thanks