MP
Mel P

1 reviews | Active since Dec 2018

31 Dec 2018, 00:43

Worst customer service ever

30th December 2018 at 20:00 went to Bidvest in Monte casino two ladies on duty customer service was beyond horrific very very disgusting and dissapointing my friend from abroad sent me money but the ladies said that they wanted her ID my friend sent her drivers license I showed them they said they wanted a hard copy mind you it's a Sunday and at 21:00 came back with the hard copy stood in line and they said no they want her ID or passport... They helped the white gentleman next to me even though he didn't have proof of residence but I who had everything was refused I was stranded in Monte casino with no money to get back home at 22:00 had to ask strangers for for money to get home where as the money my friend sent me was going to get me home running up and down Monte casino to print out the identification of my friend to produce to them was still not enough I will never ever forget the 30 November 2018 20:00 two ladies on duty at bidvest Monte casino

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Replies (1)
Bidvest Bank
Bidvest Bank's reply02 Jan 2019, 13:55
Official
 
Dear Mel. 

 Kindly accept our apology for the prolonged waiting time. We have investigate and revert back to you as soon as we can get in touch with you. Our customer experience team gave you a call and was unable to get hold of you. 

Kind regards ,
Bidvest Bank Customer Experience 

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