WORST BANK EVER

<p>To whom it may concern<br /> <br />My name is Amadin Osahenrhuwen Sylvester; I bank with BIDVEST BANK LTD in Cresta shopping centre, Johannesburg, South Africa with the following account number ********** 001.<br /> <br />I have been banking with Bidvest since 2016 without any issues until 28 February 2017 when my relative Hilary Stewart paid in 16,000.00CAD (R152, 467.57) into my account from Canada to assist me with my new car business am establishing here in South Africa.<br /> <br />I received the alert of the said amount on 28th February 2017 and i went to the bank on 29th morning to withdraw some money from my account but they told me at the branch in cresta shopping centre that they do not have enough money to payout unless if i would like to withdraw R30,000.00 and below at that moment so they can order the balance money the next day but i told them i can wait till the next day and come back to get the amount of money in full i requested because i need to invest it in my new car business.<br /> <br />That same day after i left the bank i decided to go to sandton to meet up with a friend for lunch, while in sandton i saw this nice shirt in polo shop and i decided to buy it but my card was being declined and i was embarrassed then i quickly rushed to the nearby Bidvest bank close to polo shop inside the mall to withdraw money from the atm and it was also declined then i went into the bank and they said my account has been blocked so i had to call the online customer service and they said it's just a routine check that i should provide the details of Hilary Stewart and the details of the person who sent me money gram recently, then i went to Bidvest bank in cresta and gave them the details and after 2 days they called Hilary Stewart as early as 5am Canada time and asked her lots of questions and she told them the money was to assist me with my new car business and they started asking her personal questions which she was not comfortable with and our relationship which she also told them that we are relatives and they continued asking her how are we related and she said am her cousin, they also asked her if we have met before and she said long ago.<br /> <br />Immediately one Mrs Melisa Coetzee called me and asked me what was the money i received in my account from Hilary Stewart for? and i told her it was for my car business and she asked if we have met before and i said yes and she asked when, i said i can't remember because it's been long, so she said she would assume that we have not met before, that we communicate on the phone and via email then i said yes, then she said what is our relationship and i said she is my relative and she kept on asking how are we related and i said she was married to my brother, then she said i need to email her a copy of my company registration and after she reviews it then she will get back to me and i said okay i will send it immediately then she gave me her email, immediately she dropped the call, in less than an hour i emailed her a copy of my company registration.<br /> <br /> <br />After some days without hearing from Mrs Melisa Coetzee then i went to Bidvest bank branch in cresta to confirm what is happening because i have R15,913.43 in my account before i received the international transfer from Hilary Stewart and i need to pay some part of my school fees from the amount.<br /> <br />When i got there they had to phone Melisa Coetzee who is in charge of the investigation and she said i need to send my brother's passport, then i tried to explain to them that things are complicated between my brother and Hilary Stewart because presently they are separated and been having a lot of issues and that is why she didn't want to go into details about it as it makes her sad whenever she talks about it, that is also the main reason why she just told them that we are relative and am her cousin.<br /> <br />Then i tried to call Melisa Coetzee but she refused taking my calls but always calling Hilary Stewart telling her to say the truth and she said the truth is Amadin brother was my man but we have been having a lot of issues and separated, i don't like talking about it that's why i just told you that Amadin is my relative but she said that it's all lies and then Hilary told her if you can not release the money to him then please make a refund to me and she said she cannot make a refund because the money is already in Amadin's account.<br /> <br />After some few days i decided to call Mellisa Coetzee again and she picked and i tried explaining to her that i can not ask my brother for his passport because that is his private identity and she said that is the only way anything can be done.<br /> <br />The next day Hilary Stewart received a call from Melissa phone and this time it was a man who was speaking and yelling at her that she must say the truth and she said i am telling you the truth and i don't know what else you want me to say or do you want me to lie? he said he doesn't care that she must say the truth, so Hilary asked him what was his name and he said his name is Williams and Hilary asked him what is your last name and he said he will not tell her his last name until she says the truth , then Hilary told him please if you think am lying to you and you can't release the money to Amadin can you please make a refund back to me and he said no we are not going to make a refund or release the money to Amadin unless you tell us the truth, so she got angry and told them this is ******* because am old enough to know what is right as i have no reason to lie to you but they still said she must say the truth to them otherwise they will not release the money or make a refund.<br /> <br />Then i spoke to my lawyer about it and she contacted them and they said the issue has been forwarded to the reserved bank of South Africa, on the 29,03,2017, i received an alert from Bidvest bank that the amount of 168017.30 was withdrawn from my account leaving it with R-0.80. Balance, then i called my lawyer immediately and she called the reserved bank immediately and they told her that it was Bidvest bank that gave them the authority to withdraw all my money and kept it in a suspense account while they do a thorough investigation on my account from when i started using the account since 2016.<br /> <br />Sometime last week my lawyer got a spreadsheet from the reserved bank with a print out of all the transactions i have received in my account since 2016 that i should indicate in each of the transactions the person who sent the money also our relationship, also that i should give a description of my car business. Disgusting service, poor customer relationship s****s, passing the buck, ill treatment of customer, withholding information and down right repugnant attitude from all employees.</p> <p>Everyone do yourself a huge favour and give this Bank a huge skip and never let them darken your door. I will escalate this mail all over the internet. poor in technology poor clientele bidvest bank</p>