WHY WHY WHY WHY!!!!!?

So again my family has sent me money from the UK on the 28th of November, it is now the 4th of December. I spoke to Bidvest(after nobody answered the phone for a proper 30min) then i got told i need to phone my bank by a very unfriendly unhelpful staff member at the Mandate section(still nobody is answering, its been ringing for 15 minutes with no answer. I then proceeded to phone my bank, only for them to tell me that i need to again phone Bidvest as the money they are stating has cleared has/was not even loaded onto the FNB account where the money should have gone to. So now i need to phone up and down trying to fugure out where the money has gone as it was not deposited as stated by my Bank First National Bank. So now i want to know why is bidvest staff ;like this? why do i need to phone around for my money to be transferred to my bank account? WHY WHY WHY!!!!! PLEASE ENOUGH NOW THAT I NEED TO DO THE WORK. I WANT ANSWERS ASAP AS THIS IS UTTER ******* THIS BAD SERVICE AND THEN THEY DID NOT EVEN DO ANYTHING ABOUT IT. I want to know where my money is as it is not with my bank as stated by WISE and BIDVEST ! sort your ******* out and get back to me seriously this is the second time in a month????? WHY WHY WHY???