Where is my money Bidvest? Shabby customer service, beyond Shabby!

If I could give a zero rating, or -10, for Bidvest's World Currency Card, I would. I am now in a dreadful position. I went to New Zealand on holiday in early 2018. I still had funds left on on my World Currency Card. I returned to SA, and went straight to hospital for a knee replacement. My mind was absorbed by knee rehab and this took time. I never gave the balance on my card any thought.

Then, time passed - and COVID arrived. I still never gave travel any thought - no one was. I never heard a word from Bidvest. Covid was all-consuming for many of us, how we managed such a difficult time.

In about September 2021, someone tried to initiate a debit on my World Currency Card. It bounced - Bidvest had, without any discussion with me, closed my World Currency cards, and moved the balance into a suspense account. Upon me enquiring, I discovered that I was owed a chunk of money. I have now been corresponding with Bidvest since OCTOBER last year, trying to get my money back. It is over R70,000. Bidvest told me that they had to get approval from SA Reserve Bank as the balance was over R50,000. And ever since then, I have to keep on asking, asking, asking, they keep blaming SARB. Actually, this is MY MONEY. At one stage, I was told by Bidvest to write direct to SARB. I did so. I never heard a word.

I am now in the position where Bidvest keeps ignoring me, while claiming that this is being dealt with "at the highest levels". What on earth. Bidvest, your customer service is shocking. SARB, what on earth. We are allowed to move a lot of money offs****, and this is small money compared to what we are allowed to take. What is going on? Where is my money? Bidvest, FOR SHAME!