Where is my forex ??

Unbareable experience with people who dont know what they are doing. i requested forex on 22nd September and did an eft for full payment that evening. credit controller of bidvest confirmed this via email. i called bidvest on the 29th of September, they said my money could be collected on the 30th of September. After wasting about an hour of my time, their useless excuse of a new system could not finalise the funds as they did not receive confirmation from Umhlanga or head office. i called their Call center , and apparently nothing could be done till Monday so they said they would get back to me on Monday the 02 Oct, first thing in the morning, which they did not. After 3 calls and some mails to bidvest; i am pretty tired of plain incompetence and either want my Forex Immediately or an Immediate Refund into my account for the FULL amount deposited.