1 reviews | Active since Oct 2020
What a shock to be charged for absolutely EVERYTHING. Worst bank. Customer for 4 days.
I should visit hellopeter more often. Especially BEFORE trusting my money with a company or bank. In the 4 days I started using my account, I have found that almost EVERYTHING costs money. I did not opt for the R175 all costs inclusive account, as I moved from Capitec after 11 years (it was just time) and guessed the accounts would be similar at least. Big mistake. I have already spent R171.30 on fees. Yes, in 4 days of opening the account. List of fees: 1. I was charged R14.50 because I could not link my iTunes account to the card. I don't know why, because I was able to now. 2. R35.20 to withdraw R1,500 from an ATM. 3. You pay for anything you do on the app, changing card limits etc. EVERYTHING 4. They charge R1 to send a notification e-mail. Not even sure if other banks do this, but R1 to send an e-mail? What is this, the Nineties?
Then the app: 1. When you EVENTUALLY manage to sign on (it is SLOW as hell) the app looks like it was designed by some 12 year old kid that just figured out how to make his first app. The app sucks. It's bad. Very bad. 2. I can't make payments to accounts where the reference number contains a hyphen, like my EasyEquities account for instance. You get an EasyEquities account linked to your account, but I already have one, so it's pointless. I can't transfer money to my USD account, so now I can't pay money into my investments.
I can go on, but I'm sure I'll have more to annoy me before the end of the month. Maybe next month I can write a review about the BEST bank in SA.
Any suggestions?
Kindly accept our apology.
Thanks for making contact and letting us know about your experience. We apologise for any inconvenience caused. This matter has been referred to branch management, and they will be in contact with you as soon as they can. We appreciate your patience.
Kind regards
Bidvest Bank Customer Experience
Kindly accept our apology.
Thanks for making contact and letting us know about your experience. We apologise for any inconvenience caused. This matter has been referred to branch management, and they will be in contact with you as soon as they can. We appreciate your patience.
Kind regards
Bidvest Bank Customer Experience
