What a reckless and careless bank

I cannot believe how reckless and careless Bidvest bank is. How can a bank be so careless about customers' finances this way? I opened an account with Old Mutual (only to find out that they are Bidvest bank). At the time of opening the account, I was never asked if I would like to have a tapping option on my card when transacting. I was never even asked about setting the limits.

On Saturday (07/09/2024), I lost my wallet, and there were my bank cards inside the wallet. Somebody picked up my wallet and vandalized my Bidvest card through tapping. Should the tapping not have been activated without my consent, this damage should have not taken place. Setting up the limits would have also minimized this damage. I am so highly disappointed with Bidvest bank.