Very Frustrating Service

I have gone through the reviews and just realised that l'm not the only one who feels this way about this bank.Are they even looking at these reviews to try and make their service better.Bidvest bank has put my savings with old mutual bank on hold for full year and all they are saying is that they are investigating because a client paid funds into my account with money that came from l don't know.How does one know where someone gets the money they pay into your account comes from, specially if they have been paying for several months.All of a sudden my account and funds were frozen.Funds l had been saving to pay school fees for my kids.I have given them all the documentation they need, gone through their complaints department, lodged a dispute with the Banking Ombudsman.All the ombads is tell me me is that they are waiting for the other Bank to verify and l can take the matter further if l need to.So now l have to find and pay lawyers to recover my own savings that l put in this bank.. Honestly, do these institutions think for us ,all the loses we have to go through?Don't they have turnaround times for everything?Or are they just keeping our monies so they can use them willingly.I doubt if the employees in this bank are well trained to follow the proper banking ethics.They should have stuck to dealing with International Money transfers as they used to do.