Very Bad Customer Service

I am so disappointed with the service I have received from Bidvest personal account Call centre representatives. The simple request I made was that they should reverse a specific debit order and the reason for this request was due to the discrepancy on the amount that was supposed to be paid to the client versus what Bidvest has been paying most parts of last year. Bidvest is paying more than the expected amount even though the correct amount to be paid reflects on the “DebiCheck Mandates” feature in the Bidvest app. The reversed debit orders happened on the 25th November 2020 and I requested that it be reversed in December 2020. My decision was to allow me to pay to correct amount manually since Bidvest is unable to do so, so I requested that the reverse and stop the specified Debit order. The bank told me that the debit order is older than 30 days (From 25th November 2020 to 04th December 2020) and it will only be reversed in 30 days. I was given a lousy explanation relating to this 30 days story and I ended up accepting whatever they were saying, even though it didn’t make sense. I was expecting the funds to be paid 30 days later, which was supposed to be the 22nd January 2021 but nothing was paid. What I saw was an attempted debit order of the same account even though I also requested the debit orders from this account to be stopped. I called the bank and they told be that the request to reverse the debit order was not loaded, so I will have to wait for another 30 days. I complained and the lady from the call centre promised to escalate this to her Supervisor and she promised to call me back, but nothing ever happened. I’m extremely disappointed from the services I’ve received from the call centre representative during this request, especially from Mr. Nhluvuko Mabaso. He was the one that was 80% of the time assisting me with my request. Several times he promised to call be back since he had to follow up on the matter and he never kept his promise. It is so clear that I am not a valued client of Bidvest, and I am considering moving to a tried a tested Bank (Nedbank) because of their professionalism.