Useless and ***********

I cannot select no stars so here you go Bidvest Bank. You get a big fat ZERO!!! On the 2nd November 2023 at 11H38. I paid made an EFT online payment to SL Wheeler for R1350,00. When I pressed the pay button it gave me a red warning saying currently unavailable. I went back to the homepage and saw that the payment was in fact paid twice in error. I immediately contacted Bidvest bank on ***. They sent me a form to complete and when I sent it back as per request and then phoned again they said they sent me the wrong form. Then I got sent a EFT reversal form for which the said it was going to cost me R250 to get the one payment reversed. Let me be very clear. I PRESSED the pay button ONCE! NOT twice not trice and not ZERO like your rating! IT is your online system glitch's error NOT MINE! I have spent since yesterday morning speaking to and emailing your *********** staff on the other end of this no. ***. Still nothing has happened after leaving several messages to have management call me back. They either not there or in permanent training??? Reverse the one payment Immediately!!! I am not filling in another form or paying the R250 reversal fee!!! Feel free to contact me if you have a problem with the abovementioned.

Gary McGavin *** ***