TP
Tyrone P
1 reviews | Active since Jan 2025
08 Jan 2025, 04:25
Unsuccessful Mandate
I am having trouble with signing my mandate as so many other people are. I have done this process multiple times in the past and have had no issue.
I was on the phone for an hour yesterday trying to speak to anyone and had zero success getting in touch, I have sent emails and contact requests through with no response or acknowledgment.
My employer has been in contact with the payment provider and they have been unable to assist either - what is going on?????
All my debit orders have bounced and I am racking up fees like crazy - PLEASE HELP!
Helpful (0)
Replies (4)0
Replies (4)
Bidvest Bank's replyOfficial
08 Jan 2025, 08:45Good day, Tyrone
We apologise for your experience. Please note that we have escalated your complaint to our customer experience team who will be in touch with you as soon as possible.
We appreciate your patience.
Regards,
Bidvest Bank Team
Bidvest Bank's reply08 Jan 2025, 08:45
Official
Good day, Tyrone
We apologise for your experience. Please note that we have escalated your complaint to our customer experience team who will be in touch with you as soon as possible.
We appreciate your patience.
Regards,
Bidvest Bank Team
TP
Tyrone P's updateReviewer Update
08 Jan 2025, 08:53Thank you but this is not helpful at all - I need some real assistance please
TP
Tyrone P's update08 Jan 2025, 08:53
Reviewer Update
Thank you but this is not helpful at all - I need some real assistance please
TP
Tyrone P's updateReviewer Update
08 Jan 2025, 09:01I just had another mandate rejected for a different account - what else do I need to do to get this right????
I can't wait any more - I have bills to pay
I can't wait any more - I have bills to pay
TP
Tyrone P's update08 Jan 2025, 09:01
Reviewer Update
I just had another mandate rejected for a different account - what else do I need to do to get this right????
I can't wait any more - I have bills to pay
I can't wait any more - I have bills to pay
TP
Tyrone P's updateReviewer Update
09 Jan 2025, 04:50I was helped by the team after making contact with them via https://www.bidvestbank.co.za/contact-us/contact-info
I called and after 30 min on hold I managed to get through to someone who doesn't work in the mandates department but was super helpful with getting me in touch with the Mandate team.
This is definitely a process/system issue - everyone I dealt with was very helpful but Bidvest has sort this issue out! They said the name I provided didn't match that of the payment but when I checked it, it was correct.
I called and after 30 min on hold I managed to get through to someone who doesn't work in the mandates department but was super helpful with getting me in touch with the Mandate team.
This is definitely a process/system issue - everyone I dealt with was very helpful but Bidvest has sort this issue out! They said the name I provided didn't match that of the payment but when I checked it, it was correct.
TP
Tyrone P's update09 Jan 2025, 04:50
Reviewer Update
I was helped by the team after making contact with them via https://www.bidvestbank.co.za/contact-us/contact-info
I called and after 30 min on hold I managed to get through to someone who doesn't work in the mandates department but was super helpful with getting me in touch with the Mandate team.
This is definitely a process/system issue - everyone I dealt with was very helpful but Bidvest has sort this issue out! They said the name I provided didn't match that of the payment but when I checked it, it was correct.
I called and after 30 min on hold I managed to get through to someone who doesn't work in the mandates department but was super helpful with getting me in touch with the Mandate team.
This is definitely a process/system issue - everyone I dealt with was very helpful but Bidvest has sort this issue out! They said the name I provided didn't match that of the payment but when I checked it, it was correct.