Unpleasent experince at Bidvest Tygervalley

There is this ****** lady black hair wears glasses. Will find out her name. I have been sitting infront of her counter for 10 minutes while she is on her phone. Yesterday she refused to help us because my husband was sending our daughter money using my debit card. We always do the same here every month. Now i had to take an half day off for the same thing. Now she is on her phone. If i was white i know and have seen her work without posing. Bidvest Tygervalley please teach your staff customer service.