KK
Kabelo K
1 reviews | Active since Oct 2021
25 Oct 2021, 08:07
Unpaid transactions from bidvest Merchant
I haven't received my refunds yet they say i should wait for 180days to receive my funds and tgey say how can i generate more money while im trading in ivory park they say i have used it wrongly but i was not given training as a 1st time Marchant user
Helpful (0)
Replies (5)0
Replies (5)
Bidvest Bank's replyOfficial
25 Oct 2021, 11:31 Hi Kabelo,
Kindly accept our apologies.
Thanks for making contact and letting us know about your experience. We apologise for any inconvenience caused. This matter has been referred to customer management and they will be in contact with you shortly.
Regards,
Bidvest Bank Team
Kindly accept our apologies.
Thanks for making contact and letting us know about your experience. We apologise for any inconvenience caused. This matter has been referred to customer management and they will be in contact with you shortly.
Regards,
Bidvest Bank Team
Bidvest Bank's reply25 Oct 2021, 11:31
Official
Hi Kabelo,
Kindly accept our apologies.
Thanks for making contact and letting us know about your experience. We apologise for any inconvenience caused. This matter has been referred to customer management and they will be in contact with you shortly.
Regards,
Bidvest Bank Team
Kindly accept our apologies.
Thanks for making contact and letting us know about your experience. We apologise for any inconvenience caused. This matter has been referred to customer management and they will be in contact with you shortly.
Regards,
Bidvest Bank Team
KK
Kabelo K's updateReviewer Update
27 Oct 2021, 09:54Im still waiting for the positive feedback and now i cant trade with the same machine that i was not offered training by bidvest bank really upset their POOR SERVICE
KK
Kabelo K's update27 Oct 2021, 09:54
Reviewer Update
Im still waiting for the positive feedback and now i cant trade with the same machine that i was not offered training by bidvest bank really upset their POOR SERVICE
Bidvest Bank's replyOfficial
27 Oct 2021, 14:34 Hi Kabelo,
Kindly accept our apologies.
Thanks for making contact and letting us know about your experience. We apologise for any inconvenience caused. This matter has been referred to customer management and they will be in contact with you shortly.
Regards,
Bidvest Bank Team
Kindly accept our apologies.
Thanks for making contact and letting us know about your experience. We apologise for any inconvenience caused. This matter has been referred to customer management and they will be in contact with you shortly.
Regards,
Bidvest Bank Team
Bidvest Bank's reply27 Oct 2021, 14:34
Official
Hi Kabelo,
Kindly accept our apologies.
Thanks for making contact and letting us know about your experience. We apologise for any inconvenience caused. This matter has been referred to customer management and they will be in contact with you shortly.
Regards,
Bidvest Bank Team
Kindly accept our apologies.
Thanks for making contact and letting us know about your experience. We apologise for any inconvenience caused. This matter has been referred to customer management and they will be in contact with you shortly.
Regards,
Bidvest Bank Team
KK
Kabelo K's updateReviewer Update
27 Oct 2021, 17:29Good Afternoon,
Our Ref: | *** | |
Cardholder Number: | 490117******3823 | |
Transaction Amount: | ZAR 24500.00 | |
Transaction Date: | 07/10/2021 | |
Merchant Outlet: | *** | |
Number: | *** | |
Network Reason Code: | 10.3 - CBK: ***** - Other *****-Card Present Environment | |
Transaction Amount: | ZAR 24500.00 | |
Transaction Date: | 07/10/2021 | |
Merchant Outlet: | *** | |
Number: | *** | |
Network Reason Code: | 10.3 - CBK: ***** - Other *****-Card Present Environment | |
Dear Sir/Madam,
We have received a Chargeback on the above transaction from the cardholder’s issuing bank for the following reason:
The cardholder disputes this transaction. In order that I may attempt to defend this chargeback on your behalf, please provide a copy of the sales receipt and detail the goods/services provided for this transaction. If this is related to a mail/telephone order, you must also supply proof of posting and a copy of the signed delivery receipt.
To comply with the timeframes set down by the Card Schemes, your reply must be received no later than 7 days from the date of this email.
PLEASE ENSURE YOU RESPOND TO THIS EMAIL - ***
Your business bank account will be debited for the Chargeback amount in accordance with your merchant agreement if no reply is received.
Yours faithfully
Bidvest Merchant Services (Pty) Ltd
Chargebacks
Merchant Operations
Email: ***
KK
Kabelo K's update27 Oct 2021, 17:29
Reviewer Update
Good Afternoon,
Our Ref: | *** | |
Cardholder Number: | 490117******3823 | |
Transaction Amount: | ZAR 24500.00 | |
Transaction Date: | 07/10/2021 | |
Merchant Outlet: | *** | |
Number: | *** | |
Network Reason Code: | 10.3 - CBK: ***** - Other *****-Card Present Environment | |
Transaction Amount: | ZAR 24500.00 | |
Transaction Date: | 07/10/2021 | |
Merchant Outlet: | *** | |
Number: | *** | |
Network Reason Code: | 10.3 - CBK: ***** - Other *****-Card Present Environment | |
Dear Sir/Madam,
We have received a Chargeback on the above transaction from the cardholder’s issuing bank for the following reason:
The cardholder disputes this transaction. In order that I may attempt to defend this chargeback on your behalf, please provide a copy of the sales receipt and detail the goods/services provided for this transaction. If this is related to a mail/telephone order, you must also supply proof of posting and a copy of the signed delivery receipt.
To comply with the timeframes set down by the Card Schemes, your reply must be received no later than 7 days from the date of this email.
PLEASE ENSURE YOU RESPOND TO THIS EMAIL - ***
Your business bank account will be debited for the Chargeback amount in accordance with your merchant agreement if no reply is received.
Yours faithfully
Bidvest Merchant Services (Pty) Ltd
Chargebacks
Merchant Operations
Email: ***
KK
Kabelo K's updateReviewer Update
27 Oct 2021, 17:35Hi
This is the email it was sent to me by bidvest bank for the charge back on my account i want bidvest to be held responsible for the charge back because bidvest bank didn't offer me training as a 1st time Marchant user on how to use the machine the sales person of bidvest bank didn't to after sales service.
Can anyone help me out concerning this issue or can refer me to the right authorities.
Regards
Untrained 1st time Marchant user
Kabelo Christopher Komane
This is the email it was sent to me by bidvest bank for the charge back on my account i want bidvest to be held responsible for the charge back because bidvest bank didn't offer me training as a 1st time Marchant user on how to use the machine the sales person of bidvest bank didn't to after sales service.
Can anyone help me out concerning this issue or can refer me to the right authorities.
Regards
Untrained 1st time Marchant user
Kabelo Christopher Komane
KK
Kabelo K's update27 Oct 2021, 17:35
Reviewer Update
Hi
This is the email it was sent to me by bidvest bank for the charge back on my account i want bidvest to be held responsible for the charge back because bidvest bank didn't offer me training as a 1st time Marchant user on how to use the machine the sales person of bidvest bank didn't to after sales service.
Can anyone help me out concerning this issue or can refer me to the right authorities.
Regards
Untrained 1st time Marchant user
Kabelo Christopher Komane
This is the email it was sent to me by bidvest bank for the charge back on my account i want bidvest to be held responsible for the charge back because bidvest bank didn't offer me training as a 1st time Marchant user on how to use the machine the sales person of bidvest bank didn't to after sales service.
Can anyone help me out concerning this issue or can refer me to the right authorities.
Regards
Untrained 1st time Marchant user
Kabelo Christopher Komane