Unjustified suspension of my account

Last friday, 25th bidvest decided to suspend my account after numerous documents sent from my side my account is still suspended and no one can tell me when I will receive my money,if i had a choice i would close my account and asked for my money to be reversed back to my respective bank , but how long will that take, tomorrow is the 1st of September already. BAD BAD SERVICE ,I AM REALLY FRUSTRATED WITH THEM, ITS THE LEAST TO SAY. I know they just going say, we will escalate your case and nothing further. That is always the reply😡😡😡😤