unhappy customer and frustrated

Good Day My name is Fortunate Mtshali contact number ***, I have open account at Bidvest Bank in 2015 at East gate Branch. My account number *** last time I used my account was on 2018/10/01 since then I didn’t use my account till now. On the 10/05/2021 Discovery Medical Aid deposited funds on my account R2.120.97, then the following day I went to bank at O.R.Tambo International. To withdraw my funds to my surprise there was no funds there to me stories about bank fees and I don’t understand please help me guys about this. I have spoken to Andronica Thwala the consultant from Bidvest. and there bank terms and condition state that if you don't use account more three months there account will be closed section 14.4 and 14.5