AS
Arthie S

1 reviews | Active since Feb 2010

24 Jul 2018, 17:08

Unhappy Client

Their customer service and feedback to clients are so unprofessional.

Having access to my funds via forex payment has been an absolute nightmare yet their product states it the best in the business.

The Client service and call centre agents don't seem to understand a person needs and have experienced my calls been dropped , not answered or transferred to other foreign centres.

So shocked at their adverts as we as clients don't get exactly whats been advertised.

0
Replies (1)
Bidvest Bank
Bidvest Bank's reply25 Jul 2018, 09:55
Official

Dear Arthie,

Kindly accept our apology.

Thanks for making contact and letting us know about your experience. We apologise for any inconvenience caused. This matter has been referred to our Customer Care management team who will be in contact with you shortly.

Kind regards

Bidvest Bank Customer Experience

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