Unacceptable Business Practices - Yet another "Unsuccessful Mandate" issue. No Responsibility taken.

I don't understand how a big bank like Bidvest can have this "Unsuccessful Mandate" issue happen to hundreds of people, including myself, and not release a public apology and update consumers on what the issue is and when it will be resolved. I had to go back to my US employer and ask them to please process my payment again. STILL no new mandate link received to complete.. I don't understand how Bidvest Bank can prevent hundreds of people from getting their salary and funds to feed their families. Absolutely disgraceful. I am reporting Bidvest to the banking ombudsman and the SARB today if my issue is not resolved by tomorrow. WISE REFERENCE: ***