UN SATISFACTORY RESPONSE AND APOLOGY FROM BIDVESTBANK

Hallo Madam Ayesha, We extend our appreciation in trying to understand our predicament and we thank Bidvest Bank for taking the initiative for apologising on behalf of its staff. There only a couple of issues we find very disturbing about this apology. 1. The apology does not address the humiliation and the violation of our dignity at your Bank. 2. The letter, talks about the individual failing to take steps to address the question of whether the transaction was third party or not.

Firstly, (1), I would like you to acknowledge that every client who walks through your bank, does so with a tacit understanding that they will receive the best service possible, because every bank prides its self in excellence towards its customers. When a teller, shouts at a client, and chases the client out to go transact with another bank, the only conclusion that we can arrive at, is a simple one, this person-if he ever was trained by your bank, has no regard at all, to the image of your bank and cares not about your clients. Secondly, you have not addressed the cardinal issue, despite the fact, that your supervisor followed all the steps that ( Madam Ivon-) needed to be followed in addressing the error of the ******** teller (Lawrence), why did she face resistance from Lawrence and mariekie and your so called Manager RENDER GERBER?,

IS IT POSSIBLE, THAT BIDVEST BANK PROTECTS ILL CONDUCT OF ITS STAFF?. But, there is one last very disturbing issue, which concerns the BANK MANAGER (Who supported the tellers in the violation of Bank Rules), and which you are completely not addressing, and that is, Madam RENDER GERBER, has a concealed issues about the type of clients that ought to be satisfied at your bank. Iam sorry to allude to this fact, BUT I CAN NOT SEE A SITUATION, WHERE A WHITE PERSON WOULD HAVE BEEN TREATED IN A SIMMILAR MANNER?, MADAM AYESHA, Please allow me to address you on this one, DO YOU KNOW THAT IVON (your branch supervisor), ASKED US FOR A MARRIAGE CERTIFICATE? , By God, you have lost Morality?, at this point I had personal regrets , why we ever walked into your Bank. HOW CAN BIDVEST BANK POSSIBLY IN 2018 STILL TREAT PEOPLE LIKE THIS?. Are you saying, that RENDER GERBER, who was consulted on a phone as your manager could not address this issue?, and if A BANK MANAGER at Bidvest Bank cannot clarify a ‘THIRD PARTY TRANSACTION’ to his junior colleagues, there only three inferences that can be drawn from your response; a) Your bank in general has *********** staff. Or b) YOUR STAFF, ‘HATE BLACK PEOPLE’, Or c) YOUR STAFF, have No passion for the Banking sector. I can almost assure you, that even a person who is a ****** would at least try to respect the rules of the BANK. For that Matter, I find that BIDVEST BANK, has not demonstrated, the competence required of the Bank, that understands Bank regulations and ; and the constitution of the Republic of South Africa; and that cares about the people of South Africa, in the manner in which they have responded to us. LAWRENCE, MARIEKIE, and your Manager RENDER GERBER, are the most reckless individuals to ever have controlled a full Branch of a responsible BANK. To crown this all, the entire BIDVEST BANK, needs to conduct an audit study in other branches on GENERAL STAFF CONDUCT and CUSTOMER CARE, ‘MAY BE, THE CANCER HAS INFESTED YOUR BANK SO DEEP, THAT THE BANK MANAGERS HAVE NO REQUIRED REMEDY, or PERHAPS THIS IS HOW THE BANK CONDUCTS ITS AFFAIRS’. If Lawrence continues to work at that branch, we would expect a written apology from him, Render Gerber and Meriekie, lest the message the Bank will be sending us, is obvious……

PLEASE TAKE THESE MATTERS SERIOUSLY. Thanks, Runel Ngwenya.