TURNING INTO THE WORSE BANK EVER!!!

Good day,

Bidvest bank is turning into the worst bank ever!!!!!

I requested assistance with the reversing of unauthorised debit orders that are older than 40 days.

I am a Bidvest client and I am being charged R105 in advance per transaction and being told that the service will not be rendered until I pay. Is this a bad joke??!!!!!!

Please can someone at Bidvest explain to me why the R105 fee per transaction cannot be deducted from the reversal total or added to monthly bank charges when there is emailed written consent by me, YOUR CLIENT, that I agree to the fee.

Why am I being denied service when I am already paying a monthly fee for my account? Why am I being charged in advance for this service when the work itself has not even been done yet?

Please can a senior manager/consultant look into this and kindly assist as a matter of urgency.

I simply do not understand why you, AS MY BANK, are making life difficult for your clients!!

PLEASE CAN THIS MATTER BE RESOLVED IN A FORWARD THINKING, PROACTIVE MANNER!!!

I left my previous bank due to BAD SERVICE...please don't make me regret moving to Bidvest bank, and leaving you too.

Regards, J