Transfer missing

I needed cash immediately, when I went to draw money out of my Capitec Bank account, I received a message my card has expired. So I decided to transfer R1900,00 from my Capitec Bank account to my Bidvest account with an immediate available, from which I payed a fee on the 10 June 2022 at around 7 at nigh***** know the 13 June 2022 and I did not received my money.I send them a query through their website, I got response from Zeningi Masondo,Quality Assurance Manager, Johannesburg Corporate Office, ask me to send her the proof of payment from Capitec Bank from which I did,she informed me she did received the proof of payment and look into the matter.She send me an email that she requested tracer and awaiting feedback, I'm still waiting and did not receive feedback after this and not even my money.Please note that this is my money and not Bidvest money.I'm going to take my debit orders back to Capitec Bank, and stop my salary from deposit into Bidvest Bank,I'm with them for a month and already have problems.