Train your staff

<br> I went to the fourways branch three weeks ago to do a transfer to my absa account and I was told they are unable to do it. The next weekend I went to the sandton city branch and I filled out a form to transfer the funds. I was told it will be done by Wednesday. By Thursday I still had not received it. I called and spoke to the teller and he told me his mail never went through to the head office. So he made me submit a new form. Its now two weeks later and I still dont have my funds.<br> <br> My first issue is I dont have my own money.<br> My second issue is why did I have to follow up when the money was not transferred. My third issue is how do you not know that your mails did not go through. Does it not sit in the outbox? My fourth issue is why did I have to submit a new form? <br> <br> The person assisting me at the Branch was Prince.